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Services

Sales, Strategy & Design – Bringing Together Seamless Solutions

Our Services include: Sales, Marketing, Customer Service, and Application Support.

Harnessing the power of their market savvy, technical expertise and strategic skills, InTELaTECH sales team collaborates on the design process arriving at solutions that are efficient, cost-effective and user-friendly.

InTELaTECH Field Sales Engineers (FSEs) manage sales activities and relationships for the key accounts within the Tier 1 & 2 customer levels. FSEs understand and translate our customers’ requirements and satisfy them with complete solutions.

Our Inside Sales Reps (ISRs) proactively manage a large number of assigned accounts, respond to unassigned accounts and focus on the Tier 2 and Tier 3 accounts solutions.

ISRs provide greater coverage of all territory opportunities and scope new and growing companies poised to become major players.

Management’s marketing efforts ensure new product introduction follow our customers’ lead in meeting their quick time-to-market demands.

Sales & Marketing

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Unparalleled Customer Support – Overall Customer Satisfaction

We scored more than a 98% overall customer satisfaction rating on our InTELaTECH customer satisfaction survey. Ranked the highest was our ability to identify a solution that met the customers’ requirements. Top marks also went to our sales staff who demonstrated the flexibility to deal with special requests.

Local Customer Service

Our customer support team ensures that you get the best products, services, support and solutions in the industry. We point out the possibilities you may not be aware of and highlight the multitude of opportunities you can use to your competitive advantage.

At the front line of an impressive array of products and services is our Field Sales Engineer (FSE), your account manager. Highly trained, experienced and knowledgeable of your environment, FSEs advise your organization on how you can take full advantage of our services.

Supporting the FSEs is a dedicated group of Customer Service Reps (CSRs) who take care of administrative tasks so the FSEs can focus on you. The CSR group has a tactical reporting line to the Operations Manager.

Guiding this customer focused team is the Area Sales Manager who ensures that all obstacles are cleared in the teams’ efforts to provide customer support excellence.
 

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Local Application Support

Our Field Applications Engineers evaluate the Principals’ focus products and markets and provide technical support for the customer and our sales team resolving customer challenges. FAEs arm the sales force with the technical information they need to develop effective sales strategies and sell the Principals’ products within a territory.

When our customers need technical expertise on specific products or technologies, we are ready to service them – we work closely with principal manufacturers to stay on top of product developments and get the timely answers you need

Information Technology Support

The award-winning Information Technology Group has developed systems and applications that make us one of the most automated sales and marketing companies in the industry. As the pace of information technology accelerates, so does InTELaTECH’s plan for new systems and technology.

The Information Technology (I.T.) group supports us with the latest and greatest in information technology. They provide on-line Help Desk support, networking and communications and on-going technical training for staff.

Inventory Postponement Strategies – Reduce Custom Component Inventory
 
InTELaTECH, through their Principal Baknor, helps our customer achieve their goal of reducing their exposure to custom electronic components inventory, financially and operationally.

Baknor’s unique, user-friendly business model allows them to manage critical and non-critical parts to ensure operational and economic success. They support requirements in this process, through use of the customer’s existing source of supply or through any one of their own audited and approved partner companies.

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Toronto

Ottawa

Montreal

Calgary

Vancouver

5225 Orbitor Drive , Suite 2
Mississauga, Ontario
Canada L4W 4Y8
Tel: 905.629.0082
Fax: 905.629.1795
Toll Free: 800.465.2679

300 March Road, Suite 428
Kanata, Ontario
Canada, K2K 2E2
Tel: 800.465.2679

620 Boul St. Jean, Suite 202
Pointe Claire, Quebec
Canada, H9R 3K2
Tel: 800.465.2679

201-Woodford Drive S.W.
Calgary, Alberta
Canada, T2W 6E3
Tel: 800.465.2679

5811 Cooney Road
Suite 305, South Tower
Richmond, B.C.
Canada, V6X 3M1
Tel: 800.465.2679